Refund policy

Last Updated: 16 July 2026

Returns

You may return eligible products within 14 days of receiving your order.

Returned items must:

Be unused
Be in their original condition
Be returned in the original packaging
Include proof of purchase

Products should be securely packaged for return.

Non-Returnable Items

The following items cannot normally be returned:

Personalised or customised products
Gift cards
Clearance or final sale items where applicable
Products damaged through misuse

Your applicable statutory consumer rights are not affected.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7 business days.

Refunds will be issued to your original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is faulty, damaged on arrival or supplied incorrectly.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and relevant information.